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Health Care Translations

Health-Care Is Multilingual

Globalization and mass migration turned local populations that once spoke one language into multilingual ones. In the US alone, around 20% of health care seekers are non-English native speakers. In the UK around 9% of the population is non-English native, furthermore, 51% of the newborns are born into other native language families. These demographic and linguistic changes need extra attention from healthcare providers and make providing the best care practices more difficult as the language barrier may prevail in some cases.

Providing Better Health Care

Both verbal and written language needs to be well communicated to the patient. Linguistic communication is a playing a major part in therapy, consent, follow-up, patient reporting, admission, discharge, documentation, research, and building trust with the healthcare system. Research has shown that poor language communication leads to poor compliance, negative health outcomes, and negative doctor-patient relationships. Hilal Al Shamsi et al. found that language barriers in healthcare lead to miscommunication between the medical professional and patient, reducing both parties’ satisfaction and decreasing the quality of healthcare delivery and patient safety.

Accuracy And Professionalism

As a medically exclusive language service provider, you will get the best service and quality possible in the domain. Unlike other providers that only have a life science/medical translation department within a general translation agency, we are exclusively dedicated to health care and medicine. We are familiar with all regulations, protocols, technologies, and updates in the field. Our operations are ISO compliant (ISO 17100:2015, ISO 13485:2016), moreover, our in-house built open-source cloud TMS is medically customized to provide the best language solution for your healthcare institution.

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Regulatory Compliance

In the US, State and Federal law require hospitals to provide patients with free language interpretive services, and information translated. languages for individuals who are non-English and Limited English Proficient (LEP). Furthermore, health insurance has to pay for the interpretation service. Usually, Forms, applications, and questionnaires are also translated into these languages. At NovimedGroup, we have a long experience in translating this kind of text for both local state departments and private hospitals. Our layout, templates, and working schemes are already predesigned for this task.

Medicare and Medicaid

Medicare Part C health plans and Part D sponsors are required to translate their materials into any non-English language that is the primary language of at least 5 percent of the individuals in a plan benefit package service area.

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Culturally and Linguistically Appropriate Services (CALS)

Culturally and linguistically appropriate services (CLAS) is a group of standards that tend to eliminate culturally and linguistically generated health disparities and achieve health equity. CALS works according to the belief that bringing a customized linguistic approach that takes into consideration patients’ beliefs, values, practices, and social and cultural backgrounds, will render better therapeutic results.

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Regulations

2016 ACA Rules

Due to many cases in which many language service providers, engaged underqualified interpretation services. It was decided that:

  • Hospitals, health plans, clinics, nursing homes, physicians, and other providers must offer “qualified interpreters” to Limited English Proficient patients.

Furthermore, due to several experiences mentioned in the following points, the following was decided:

  • The final rule explicitly bans the use of minor children as medical interpreters.
  • The final rule prohibits the use of adult family members and friends as medical interpreters.
  • The final rule severely restricts bilingual or multilingual staff without formal training in medical interpreting from serving as medical interpreters.
  • The final rule makes it illegal to require an individual with limited English proficiency to provide his or her own interpreter during medical encounters.

Further specifications have been included in the document, including providing translation services and project management services.

Our Project managers and coordinators as well as our QA teams are well educated regarding all of the regulatory changes and we have built-in systems and plans to meet your translation requirements within your institute.

Want to hear more, let’s book a meeting.

Section 508 & 504 Compliance

We will arrange your materials to ensure your compliance with CMS (Centers for Medicare & Medicaid Services) and the ADA (Americans with Disabilities Act).

Healthcare Documents

  • Hospital brochures

  • ​Discharge instructions

  • Financial assistance forms

  • ​Informed consent forms (ICFs)

  • Hospital questionnaires

  • ​Lab test results

  • Benefits

  • Medical history

  • Hospital employee manuals

Health Care Interpretation Services

Health Care Interpretation Services

Novimed provides medical interpretation services in over 100 languages. Our main focus in interpretation is quality control and local regulation compliance. Our pool of interpreters is constantly updated, audited, and trained according to local regulations, field innovations, new technology solutions, and local healthcare needs. We provide both on-site, over-the-phone, and video conference interpretation services.

All of our interpreters are HIPAA certified, with a strong medical background and long interpreting experience. Our quality assessment teams have the ability to audit interpretation services, these audits are compliant with data patient data security laws such as GDPR.

Internal Interpreter Rating

Our QA team periodically rates our interpreters. Furthermore, we provide healthcare centers with an electronic review questionnaire to provide for healthcare providers and patients to each interpretation.

Our approach towards medical interpretation is flexible and dynamic, we believe that a good interpreter needs good QA systems, good technology, training, and guidance to maintain a high level of service. Read more.

Patient Data Security

The Health Insurance Portability and Accountability Act (HIPAA) is a national standard that protects sensitive patient health information from being exposed without the patient’s consent or knowledge. The main goal is to ensure that individuals’ health information is properly protected while allowing the flow of health information needed to provide and promote high-quality health care and to protect the public’s health and well-being.

Compliance is required from:

Every healthcare provider who electronically transmits health information in connection with certain transactions • Health plans • Healthcare clearinghouses • Business associates that act on behalf of a covered entity, including claims processing, data analysis, utilization review, and billing

What information should be protected?

Individually identifiable health information that is transmitted or maintained in any form or medium (electronic, oral, or paper) by a covered entity or its business associates, excluding certain educational and employment records.

When Can the information/ details be shared?

• To the individual

• treatment, payment, and healthcare operations

• Uses and disclosures with the opportunity to agree or object by asking the individual or giving the opportunity to agree or object

• Incident to an otherwise permitted use and disclosure

• Public interest and benefit activities (e.g., public health activities, victims of abuse or neglect, decedents, research, law enforcement purposes, a serious threat to health and safety)

• Limited dataset for the purposes of research, public health, or healthcare operations

Your Data Is Safe

Our Security based approach is based on high-tech integrated encryption technology with decentralization of data and automatic operation masking. Our IT team is containing the best cyber security experts with regulatory-oriented project coordinators that are familiar with the specific jurisdictions and any special local requirements.

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If you like to discuss any specific project or explore more about our abilities, give us a call.

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