Health Care Translations
Health-Care Is Multilingual
Globalization and mass migration turned local populations that once spoke one language into multilingual ones. In the US alone, around 20% of health care seekers are non-English native speakers. In the UK around 9% of the population is non-English native, furthermore, 51% of the newborns are born into other native language families. These demographic and linguistic changes need extra attention from healthcare providers and make providing the best care practices more difficult as the language barrier may prevail in some cases.
Providing Better Health Care
Both verbal and written language needs to be well communicated to the patient. Linguistic communication is a playing a major part in therapy, consent, follow-up, patient reporting, admission, discharge, documentation, research, and building trust with the healthcare system. Research has shown that poor language communication leads to poor compliance, negative health outcomes, and negative doctor-patient relationships. Hilal Al Shamsi et al. found that language barriers in healthcare lead to miscommunication between the medical professional and patient, reducing both parties’ satisfaction and decreasing the quality of healthcare delivery and patient safety.
Accuracy And Professionalism
As a medically exclusive language service provider, you will get the best service and quality possible in the domain. Unlike other providers that only have a life science/medical translation department within a general translation agency, we are exclusively dedicated to health care and medicine. We are familiar with all regulations, protocols, technologies, and updates in the field. Our operations are ISO compliant (ISO 17100:2015, ISO 13485:2016), moreover, our in-house built open-source cloud TMS is medically customized to provide the best language solution for your healthcare institution.
In the US, State and Federal law require hospitals to provide patients with free language interpretive services, and information translated. languages for individuals who are non-English and Limited English Proficient (LEP). Furthermore, health insurance has to pay for the interpretation service. Usually, Forms, applications, and questionnaires are also translated into these languages. At NovimedGroup, we have a long experience in translating this kind of text for both local state departments and private hospitals. Our layout, templates, and working schemes are already predesigned for this task.
Medicare and Medicaid
Medicare Part C health plans and Part D sponsors are required to translate their materials into any non-English language that is the primary language of at least 5 percent of the individuals in a plan benefit package service area.
Culturally and Linguistically Appropriate Services (CALS)
Culturally and linguistically appropriate services (CLAS) is a group of standards that tend to eliminate culturally and linguistically generated health disparities and achieve health equity. CALS works according to the belief that bringing a customized linguistic approach that takes into consideration patients’ beliefs, values, practices, and social and cultural backgrounds, will render better therapeutic results.
2016 ACA Rules
Due to many cases in which many language service providers, engaged underqualified interpretation services. It was decided that:
- Hospitals, health plans, clinics, nursing homes, physicians, and other providers must offer “qualified interpreters” to Limited English Proficient patients.
Furthermore, due to several experiences mentioned in the following points, the following was decided:
- The final rule explicitly bans the use of minor children as medical interpreters.
- The final rule prohibits the use of adult family members and friends as medical interpreters.
- The final rule severely restricts bilingual or multilingual staff without formal training in medical interpreting from serving as medical interpreters.
- The final rule makes it illegal to require an individual with limited English proficiency to provide his or her own interpreter during medical encounters.
Further specifications have been included in the document, including providing translation services and project management services.
Our Project managers and coordinators as well as our QA teams are well educated regarding all of the regulatory changes and we have built-in systems and plans to meet your translation requirements within your institute.
Want to hear more, let’s book a meeting.
Section 508 & 504 Compliance
Financial assistance forms
Informed consent forms (ICFs)
Lab test results
Hospital employee manuals